Frequently Asked Questions (FAQs)
1. Catalogue manager searches for the order in orders screen.
2. Double click on the order.
3. Click on the force inbound button for the titles not available.
4. Select the reason to inbound.
5. Pick, pack and ship order using in eretail.
2. Double click on the order.
3. Click on the force inbound button for the titles not available.
4. Select the reason to inbound.
5. Pick, pack and ship order using in eretail.
1. Search for the titles you are willing to export using simple search or advanced search.
2. Click on the export button, select reprogenus export.
3. Download the excel import from the file import export screen.
4. Edit the desired changes in the excel file and import the reprogenus file in file import export screen.
2. Click on the export button, select reprogenus export.
3. Download the excel import from the file import export screen.
4. Edit the desired changes in the excel file and import the reprogenus file in file import export screen.
1. Go to the elastic search screen.
2. Click on the advanced search dropdown.
3. Enter the partner name in partner.
4. Click on search button.
2. Click on the advanced search dropdown.
3. Enter the partner name in partner.
4. Click on search button.
1. Go to the user master screen.
2. Click on the add new button on top right.
3. Add details of user.
4. Select the user type as publisher.
2. Click on the add new button on top right.
3. Add details of user.
4. Select the user type as publisher.
1. Check for the status of content ingestion file in import and export screen.
2. Search for title content availability in elastic search.
3. Search for the ISBN in content vault screen.
2. Search for title content availability in elastic search.
3. Search for the ISBN in content vault screen.
Add emails in contact details of partner in partner master.
1. Check for the selected file type and uploaded file type.
2. Check the reason of errors by double clicking on the errors.
3. Contact IT team if issue is not resolved.
2. Check the reason of errors by double clicking on the errors.
3. Contact IT team if issue is not resolved.